Sketra’s Treadmill Nationwide Service Review: A Look into After-Sales Support and Why Sketra Chooses Not to Sell on E-commerce Platforms

sketra treadmill review & after sale service

Sketra is a brand that sells fitness equipment such as treadmills, spin bikes, and home gyms. Sketra exclusively sells its equipment through its official website, Sketra.com. According to Sketra, they do not distribute their products through e-commerce companies or dealers in order to maintain the best prices and quality.

As Sketra exclusively sells its entire product line through its website, Sketra.com, many potential customers are interested in checking the after-sales service provided by Sketra before placing an order on Sketra.com.

In this article, we will discuss how Sketra provides services to its customers and provide evidence of Sketra’s nationwide service coverage.

Detailed information on how Sketra provides services, according to the technicians who visit customer locations once a complaint is registered with Sketra.

Identify the Categories of Complaints

Categories:

A. Wear & Tear Category/Complaints: These are issues that do not require any replacement parts for the product.

B. Malfunctioning in Parts Category/Complaints: These are complaints that necessitate the replacement of certain parts within the product.

Wear & Tear Category: This category encompasses most complaints, such as when the treadmill belt is not centered, the treadmill is noisy due to excessive friction between the belt and running deck, or the treadmill displays errors because of improper wire installation between the PCB (Lower Controller) and the Display Console. These issues only require a technician to visit the customer’s location to resolve, and it typically takes 1 to 3 days, with more complex issues potentially taking up to 5 days from the date of the complaint registration with Sketra

Malfunctioning in Parts Category: This category involves complaints where specific parts of the product are not functioning correctly, such as a jammed motor, malfunctioning PCB (Lower Controller), torn wires, liquid damage to the display, worn-out belt, or a cracked running board. To address these issues, technicians carry a kit containing replacement parts like motors, PCB boards, wires, etc. They visit the customer’s location to diagnose and replace the faulty parts. These issues generally take around 4 to 7 days to resolve. However, in some cases, the resolution time may be longer, especially if the customer resides in a remote location or if the required parts are not readily available.

Proof 1:

A YouTuber with the channel name “Karate Sports & Entertainment (SMS)” created four videos featuring the Sketra Pro Run Treadmill on May 3rd, 2021. These videos include:

Proof 2:

There is a YouTube channel called “Sketra-Products-Technician” that has numerous videos and shorts showcasing Sketra’s after-sales service throughout India. You can find these videos on their YouTube channel.

Proof 3:

A customer named Ritesh, located in Gwalior, provided a review for the Sketra Gym Trainer. He highlighted several positive aspects of the product, including its large stride length, stability, padded foot holders, and good customer support service. The product was also delivered quickly, within four days, through Blue Dart courier service. You can find this review on Quora.

Proof 4:

Proof 5:

A technician created a video showcasing the installation and unfolding of 10 Pro Run Treadmills in a gym after the complete installation of the products. You can view the video here.

Proof 6:

The YouTube channel “Treadmill Technician” has six videos and 14 shorts dedicated to providing after-sales service to Sketra customers. You can find these videos on their YouTube channel.

Proof 7:

Sketra has been reviewed on the website Digital Journal. The review highlights Sketra as one of India’s leading brands for home or gym treadmills.

Proof 8:

The YouTube channel “Search & Share” has reviewed numerous Sketra products on their YouTube channel.

Conclusion:

To provide evidence of Sketra’s service coverage across India, we have evaluated more than 2000 orders delivered and checked orders to multiple locations in India. This extensive review demonstrates that Sketra indeed provides service Pan India, ensuring customer satisfaction and support across the country.

Case Scenario – Amazon

Sketra has chosen not to sell its products through e-commerce platforms like Amazon or Flipkart for several reasons, with the primary considerations being cost and quality control.

Amazon, for instance, imposes various charges on sellers for listing and selling products on their platform, including:

  • Commission: Amazon charges a commission, which is a percentage of the product’s value. For example, if a product costs Rs 1 Lac, the commission would be Rs 14,250, which is approximately 14.25% of the product’s value.
  • Fixed Closing Fee: Amazon also charges a fixed closing fee, which is an additional expense of around Rs 55 per sale.

In addition to these fees, there are advertising costs on Amazon. Sellers who want to maximize their product’s visibility may need to advertise and bid on keywords. These advertising charges can vary but generally range from roughly 5% to 30% of the product’s value.

Moreover, there are other expenses associated with selling products online, including:

  • GST (Goods and Services Tax): An 18% GST is applicable on treadmill sales, adding to the cost.
  • Delivery Charges: Treadmill products are heavy, and the delivery charges vary based on the weight of the product and the delivery location. These charges can range from Rs 1000 to Rs 5000 or more.
  • Installation Charges: Installing fitness equipment like treadmills may incur additional expenses ranging from Rs 500 to Rs 1000, approximately.
  • After Sale Service Charges: Providing after-sale service to customers can also come at a cost, typically around Rs 2500, approximately.

Taking all these factors into account, it becomes evident that selling a product like a treadmill on Amazon can be very expensive. For Sketra, maintaining control over prices and product quality is a priority, and selling exclusively through their official website allows them to achieve this while offering competitive prices to their customers.

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